After reading the info on Web 2.0 and Library 2.0 I concluded the 3 key aspects relating to libraries are:
1. Be proactive in spotting customer trends in technology and what they want.
2. Just because a new technology may be a new trend, it might not be the best for the library if the technology is not intuitive to use.
3. If the technology we implement requires too much staff instruction then we need to change the technology and not the customers.
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